Frequently asked questions

If you are our current customer and want to use the B2B webshop, follow the instructions provided on the online registration page - Join exisitng account

If you do not know your customer ID, please contact our support team at eshop_pl@rubix.com.

If you are a new customer who wants to start shopping in our B2B store, please send a request to create a Business Account - Create your Rubix account. Once the data has been verified, our team will notify you immediately when it is ready.

Only businesses with a tax identification number (NIP) can create an account on pl.rubix.com. Our B2B store does not serve individual customers.

Since your password is protected and not accessible to our teams, we are unable to provide it to you.

However, you can reset it by going to the page Reset password. Enter your username/login and click “Send.” You will soon receive an email containing a link to create a new password. If you do not receive the email after a few minutes, check your spam folder!

If you do not remember your username/login for your account, please check your email inbox. When you created your account, you received a confirmation email containing your username/login. If you cannot find the email, please contact us using the form Contact Us, we will probably be able to help you!

Need more information or specific help? Log in to your customer account and contact Rubix agency or consultant - Contact Us. They will help you and answer all your questions.

Don't have a customer account yet? Go to Contact Us form, select the reason that best matches your request and fill in the required fields. You will receive confirmation of your request by email, which will be processed as soon as possible.

To quickly order a product whose catalog number you know, or if it is not available on our website, you can use the “Quick Order” feature available on the Shopping Cart page.

On the shopping cart page, you can use the “Add products by reference” section to quickly find the products you want to order.

• 1. Enter the product reference number
• 2. Set the desired amount
• 3. Add this product to your cart by clicking the green "Add" button

Follow the same procedure for all products you wish to order.

Please note that you cannot add a product that does not have a price to your shopping cart. In this case, please send us a request for quotation.

If you are not logged in, our standard prices are displayed.

To access prices, both contractual and those prepared according to cooperation agreements, please log in!

Can't find the product you need? We can help!

The fastest way is to submit your request directly from your Customer Account. Make sure you are logged in, then go to the My Quotations page.

1. Select the “Request a quote” option.

2. Fill in the required fields and provide all the information that will help us find the product you need.

3. Our team will contact you to provide you with a prepared quotation.

Would you like to download the technical data sheet or safety data sheet for a specific product in PDF format? You can do so directly from the product page, if an attachment is available. If it is not available, please contact our sales department.

1. I see a product in the catalog - I'd like to request a quote.

Each product has a “Ask for a Quote” option located just below the “Add to Cart” button. Click it to add the product to the inquiry form - you'll be automatically redirected to the form, where you'll be asked to fill in additional information.

In the form, you can provide additional information about the product you're interested in and add more products to your inquiry. You can add as many products as you need, providing all the information necessary for us to identify them and respond to your inquiry correctly.

Additionally, you can add a file (a range of data in a spreadsheet, a drawing, or a data sheet) containing the products to be quoted - either for the entire request or for each product line in the request.

2. I have items in my cart and want to send them to request a quote.

Add all products to your Cart, then open it using the icon in the upper-right corner of the page. From the Cart, you can select the “Request a Quote” option - once selected, you’ll be automatically redirected to the inquiry form, where you’ll be asked to fill in additional personal information. The product details retrieved from your Cart will populate the required product fields. Feel free to add additional items to the quote if needed!

3. I'd like to inquire about a product that isn't available in the webshop.

Go directly to Request a Quotation form. As in the cases above, please fill in the required information and submit your form.

The wishlist will allow you to easily find products that you order regularly or that you are particularly interested in. To use this feature, don't forget to log in to your Customer Account!

To create a favorites list, click on the “Add to my wishlist” option on the product page. You can then add this product to an existing list or create a new one!

Want to find the wishlist you created? They are all available on the “My Wishlists” page, which can be found in the user panel.

Save time by saving your shopping cart – along with individual products – to your wishlist!

On the Shopping Cart page, click the “Add to Wishlist” button, then select an existing favorites list to which you want to add these products, or create a new list!

Our Terms and Conditions along with all information regarding shipments can be found on our website. Click on the link and explore them.

Want to start your adventure with Rubix? Visit our dedicated site Career, where you will find contact details for submitting your application, either traditionally via email or using the pracuj.pl platform.